How can we help?

Getting Started


How do I create my account on Mazau?

  • 1) Download the Mazau app for Android & iOS
  • 2) Tap Sign up button
  • 3) Select your country code and provide your valid 10-digit phone number. We will send a 6-digit code to your phone number. Enter the 6-digit code and proceed next.
  • 4) Provide your First Name, Last Name & username that you prefer. Your username must be unique.
  • 5) Select your Date of Birth ( You must be at least 13 years old to create profile on Mazau.Read more) & gender
  • 6) Choose a secure password that’ll be easy to remember. Create one over 10 characters long to make it extra strong
  • 7) Read the privacy policy & Terms of use, then click on Sign up button to create your account
  • 8) Once you signed up, you will be guided through our quick wizard to Import your contacts & find your friends on Mazau, upload your profile photo & Edit more details to set up your profile.

Of course, at any point of time, you can decide to skip the steps and directly go to our home page.

Can I sign up with Facebook or Google?

No, currently we do not provide the feature for users to sign up with Facebook or Google account. Users must need valid 10-digit phone number to create an account on Mazau.

I am not able to download the app. What should I do?

One of the most common reason for not able to download the app is, phone memory. Please check your phone memory & see if it meets the requirement to download the app.

Secondly, please check your OS version on Android or iOS and see if it meets minimum requirements to download the app.

If your device country is different then our countries of service, you won’t be able to download the app. You can subscribe to our newsletter to get more updates on upcoming releases.

I downloaded the app but it’s not opening on my device. What should I do?

There could be several reasons for not able to access the app. Please send us email with screenshots & errors that you are getting atsupport@mazau.com and our technical team will be able to assist you.

How do I delete my account?

Currently, we do not provide a feature for users to delete their account by themselves.

To delete your account on mazau, please send us email with your Phone Number, Username, Password to verify identity & a reason to delete your account at support@mazau.com & our technical team will be able to assist you.